Privacy Policy

Customers who book or search for services on travellersguru.com.bd have the right to know about our privacy policies. TRAVELLERSGURU value respective customers’ privacy and security, and take precautions to protect their personal and financial information. We think that customers’ personal information should be kept private, and when you share it with us, we will use all reasonable efforts to keep it secure and confidential. We are dedicated to protecting the security of your personal information.

Please be aware that our privacy policies are subject to change without prior notice. Please review this policy on a frequent basis to ensure that you are informed of any changes. This Privacy Policy will help you to know about our practice of handling and securing your Data by us and our affiliates.

In general, you can access the TRAVELLERSGURU website without disclosing any personal information about yourself or telling us who you are. We track the domain names from which users visit us and analyze the data for trends and statistics, but the individual user stays anonymous.

  • Customer Consent
    • By using the Website and/or supplying your information, you give your consent to collect, use and share the information you provide on the Website in accordance with this Privacy Policy.
    • Customers have to accept and need to show respect on the right of TRAVELLERSGURU’s making changes to this privacy policy without previous notice, so please check the privacy policy regularly. This keeps you informed about the kind of information we gather, how we use it, and under what circumstances we share it.
  • The type of data (Personal Information) we collect for Booking purpose
    • Customers’ name, E-mail address, Mobile number, NID card number, Residential address, Billing address;
    • Credit / Debit card number and a Credit / Debit card expiration date and/ or other payment instrument details (e.g., Mobile banking details)
  • Data Collect from Cookies
    • We collect specific data from Cookies, which are pieces of data stored directly on the computer or mobile device that you are using.
    • In general, cookies enable our websites to interact more smoothly with your device. Cookies are used by TRAVELLERSGURU to collect and use information for a variety of purposes, including improving our ability to serve your needs, such as ensuring the accurate delivery of direct mail materials, maintaining and improving the operation of our websites, tracking user preferences and product requirements to customize our websites, and targeting and improving advertising or marketing relevance.
    • Third parties may also use cookies or other similar technology on our website, which we have no control over; or we may also have an agreement with third parties to allow them to utilize our cookies to make our advertising more relevant to you on third-party websites. To control cookies, go to your browser's options. These options could include removing all or some cookies, refusing to accept any cookies, or receiving notifications when cookies are used.
  • Data used for sharing (Personal Information)
    • Your personally identifiable information will not be sold or rented to anyone. We need to share your information to firms that serve as TRAVELLERSGURU 's partners to give you with a product or service.
    • For booking purposes, we share this information with relevant service providers such as railways, flights, hotels, and so on.
    • Payment gateways and banks typically collect information such as credit card numbers and mobile banking information directly. This information is not stored or shared by TRAVELLERSGURU.
    • TRAVELLERSGURU may share non-personally identifiable information with the public and with our partners, such as bus companies, agencies, and associated sites. Ex: we may make information available to the public in order to demonstrate patterns in the general use of our services.
    • TRAVELLERSGURU may also share aggregated data with bus operators without collecting individual names, email addresses, or other contact information.
    • If TRAVELLERSGURU is involved in a merger, acquisition, or asset sale, we will continue to protect your personal information's confidentiality and provide notice before personal information is transferred or subject to a different privacy policy.
  • Security of customers’ personal information
    • TRAVELLERSGURU hold customers’ personal information in:
      • Computer systems & Electronic databases (Digital records);
      • Telephone recordings; and Hard copy or paper files.
    • There are several ways to manage these storage mechanisms. They might be maintained or administered internally by TRAVELLERSGURU.
      • Limiting electronic and physical access to the personal data we collect;
      • Having stand-by systems and data backups in place to deal with large company disruptions;
      • Keeping technological security products up to date;
      • Requiring any third-party providers to have adequate security measures in place to protect your personal data; and
      • TRAVELLERSGURU use industry-standard technology and processes for information management and online service delivery. The security measures taken by TRAVELLERSGURU are examined and enhanced on a regular basis.
    • Our Website has strict security procedures in place to protect the information in our control from loss, misuse, and alteration. We provide the usage of a secure server whenever you alter or view your account information. As stated above in this policy, once we get your information, we follow strong security protocols to keep it safe from unauthorized access.
    • TRAVELLERSGURU works hard to protect its’ customers’ information from unauthorized access or unauthorized alteration, disclosure or destruction of information we hold. We encrypt all communication and data exchange between your browser and our systems.
  • TRAVELLERSGURU’s privacy policies are subject to change in accordance with current demands and rules & regulations. If you have questions or suggestions, please click here to contact us.